FAQ

X2O Water Repellent for Electronic Devices

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What if I scratch off some of the waterproofing layer when I am using my device?

The waterproofing layer has self-recovery function. Even if you scratch off some of it, the spray liquid will recover it and make it fully waterproof again. If the waterproof layer is too largely damaged, we advise you re-apply the spray after 6 months to get the best protection.

Category: X2O Water Repellent for Electronic Devices
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X2O can be applied to all electronic parts? It is liquid, will I get electric shock?

Although X2O is liquid, it is designed to solve short-circuiting problem. After waiting for 15 minutes, you can use dry towel to clean the oil liquid. There will not be liquid remaining on the device anymore since only nano layer is left to protect the device. Also, it can be applied to high voltage systems and parts, like motors, cables and electric saws. Of course you need to turn off the electricity before applying the spray. Then wait 15 minutes and clean the excess spray liquid. Reassemble the machine and turn on the power again. There will not be electric shocks or damage of engines.

Category: X2O Water Repellent for Electronic Devices
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What is the difference between IPX4 (Splash of water) and IPX7 (dip into water)?

IPX4 means the electronic device can stand splash of water, for example sudden splash of coffee, dropped into water sink or puddles of water. In rainy days you can use your cameras or drones to take photos and videos.



IPX7 means the electronic device can be dipped into 1 meter deep water for around 1 to 2 minutes. For example, if your phone is dropped into a shower tub, you can pick it up unharmed. If you dropped your smartphone into the swimming pool, you have 2 minutes to get it back before it is totally damaged.

For different situations, you can click this: https://bit.ly/2s8rhFB.


Category: X2O Water Repellent for Electronic Devices
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Why X2O spray is so expensive? I can buy a waterproof smartphone instead.

Waterproof smartphones are still new in the market, account for only ¼ of the whole smartphone market. Only iPhone7 or above and Galaxy 7 or above are waterproof smartphones. Most water resistant smartphones use polymer/rubber rings as an attempt to protect the device from water damage. However, these rings have reduced elasticity after a short while, or when a phone is opened or the charger port is constantly used, which all mean that smartphones are likely to be water damaged. With a spray like X2O, it is easier to maintain water resistance as opposed to replacing polymer/rubber rings.

Also, X2O can be applied to most of the electronic devices: cameras, drones, chargers, power strips, earphones, computers, keyboards, phones and ipads etc. It can be widely used, not only limited to smartphones. Not many electronic products are designed to be waterproofed, but X2O can make them waterproofed with IPX4 and IPX7 water protection level. It also protects the device from corrosion and improves its life in humid environments. For more information, please watch this video: https://bit.ly/2s8rhFB

Category: X2O Water Repellent for Electronic Devices
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What does X2O spray contain?

It contains various compounds also used in food related industries.

Category: X2O Water Repellent for Electronic Devices
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What size do the canisters come in?

We have a basic consumer 10ml can, a 100ml can (for repair stores) and a 250ml industrial use size.
Category: X2O Water Repellent for Electronic Devices
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What if I sprayed it, but my device is still not waterproofed well? Water still make the device damaged.

If it does get damp, unplug any cables and do not attempt to charge it or plug anything into the connector for at least five hours, nor do try to switch it on. You want the smartphone to be completely dry before introducing electricity. Refrain from opening the SIM tray as well, since that can give water a way into the inner workings. To dry the device, wipe off the outside with a soft cloth. Stand it up and gently tap it on your hand to shake out any water that's pooled inside. Do not try and dry the port by probing it with a wadded up bit of paper or a cotton bud. That's a bad idea. Next, leave it out someplace with good airflow. Don't try and speed up the process with a hair dryer. Placing it in rice won't make the process go faster, and the grain can actually damage the port. A cool fan pointed at the port is fine, but beyond that it's just a matter of patience.

Actually, if you followed the instructions in the user manual, or read our unboxing post at https://bit.ly/2KLgvM0, your device should be properly waterproofed after spraying X2O. But if you still have some problems on the application methods, you can email us at info@gadgeticloud.com and our support team will try to help you.

A little reminder: the warranty condition is not applied to X2O waterproof spray. If your device is damaged, we advise you find professionals to fix the issue.

Category: X2O Water Repellent for Electronic Devices
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Can I use the X2O spray in really hot or cold environments? Except water, what if it's hot coffee or soup pouring at my device?

X2O is perfectly functional from -50°C to 140°C. Therefore, no matter the liquid is cold or hot, your device will always be protected.

Category: X2O Water Repellent for Electronic Devices
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How can I make my computer IPX7 protection? I don't know how to dismantle the computer and reassemble it.

IPX7 waterproof protection is mainly for mobile since mobile is relatively easy to be dismantled and reassembled. For computer, IPX4 is waterproof enough as it will not be damaged by splash or coffee or tea.

For IPX4 application method, you can read X2O unboxing at https://bit.ly/2KLgvM0.

If you really want to dismantle the computer, you can visit computer stores and find professionals to help you with the spray.

Category: X2O Water Repellent for Electronic Devices
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Water resistant smartphones warranty, what do they say?

Have a closer look at the warranty small print the next time you are considering purchasing an expensive smartphone, although it may advertise it is waterproof, if you do water damage it, almost all smartphones do not cover water damage under their 1 year hardware warranty. First, don't get your smartphone wet on purpose. Smartphone manufacturers’ warranty still doesn't cover water damage.
Category: X2O Water Repellent for Electronic Devices
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For IPX7 water protection, do I need to spray every part including the flashing light, lens and screen?

No, you should not spray on the flashing light, lens and screen. For IPX7, you just need to make sure that you open the case, spray on the battery, PCB board, all electronic parts and openings. Just like the picture below. After spraying and waiting for 15 minutes, you can clean the excess spray liquid, reassemble your device and it is ready for use.


Category: X2O Water Repellent for Electronic Devices
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What does Lexuma terms of business say about X2O FAQ?

X2O spray has been tested to IPX4, which means your smartphone is covered for splash resistance. Unfortunately, because of the many unintended usages and variable applications of X2O spray on smartphones, we cannot be held liable for any damage caused by water to smartphones. More details are covered in our terms of business also on www.lexuma.com.

Category: X2O Water Repellent for Electronic Devices
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Where is X2O spray made?

It is produced in The Netherlands, Europe.
Category: X2O Water Repellent for Electronic Devices
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How long can it last? Can i spray two layers to make it more waterproofed?

One time of spray can last for at least 6 months. We recommend once every 6 months with maintenance spraying on the ports with wear and tear (e.g. microphone and charger port). Applying two layers DOES NOT make it more waterproofed. The spray provides IPX4 and IPX7 water protection and you can apply IPX7 extensive protecting to your device. The application method is shown in Product Description and the demonstration videos.

Category: X2O Water Repellent for Electronic Devices
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What if my child sprayed it on his face or eyes accidentally?

Although the spray does not contain any toxic chemicals, we strongly advise to clean it with a wet towel first and immediately visit the clinic or hospital for further cleaning.

Category: X2O Water Repellent for Electronic Devices
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Should I spray it on my phone case or on my phone directly?

In order to have IPX4 water protection level, you need to take off your phone case and directly spray on the smartphone, including Sim card port, Sim card, earpiece, charging port, speaker area and any other openings. You can click HERE to watch the demonstration video.

Category: X2O Water Repellent for Electronic Devices
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Will the spray liquid seep into my electronic device and affect its functions?

Actually, after you sprayed on the phone, the liquid will form a waterproofing coating made of nanometre. This layer prevents water from seeping inside your phone. It will seep into the openings and protects the phone, but will not affect its function. The spray contains white mineral oil, naphtha (petroleum), heavy alkylate and lemon oil. It is food grade coated oil based and non-harmful to devices and will not affect the electronic parts like water does.

Category: X2O Water Repellent for Electronic Devices
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If my phone is iPhone, it is difficult to open the device and spray PCB board, what can I do?

If it is iPhone 7 or above, the phone is already waterproofed. For iPhone 6 or less modern models, you can carry out general protection (IPX4) which is quite waterproof enough for your phone.

Category: X2O Water Repellent for Electronic Devices
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In order to make my device waterproofed, how much liquid should I spray? How thick should the waterproof layer be?

Since the spray is compressed gas liquid, it will form mini sprays and evenly spread on the device. You just need to evenly spray on the device for 1 second. There is not exact thickness for X2O spray to be effective. Once it is evenly sprayed, your device will be waterproofed.

Category: X2O Water Repellent for Electronic Devices
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If one spray can only use for one time, do I need to buy a few for my devices?

One spray can be used for around 3 to 4 times, depends on the size of your device. We have a larger version of X2O (100ml), which is enough for up to 30 times of spraying.

Category: X2O Water Repellent for Electronic Devices
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What does X2O spray contain?

It contains various compounds also used in food related industries.

Category: X2O Water Repellent for Electronic Devices
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Where is X2O spray made?

It is produced in The Netherlands, Europe.

Category: X2O Water Repellent for Electronic Devices
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Is it safe for children to use the sprayed device? Is the liquid toxic?

It is safe for both children and adults since X2O is non-toxic and food grade coated oil based. It is suitable for sensitive skin and once it is dried, the liquid will not stick to hands.

Category: X2O Water Repellent for Electronic Devices
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After I sprayed my device, will it have a bad smell?

There will be some smell when spraying, but it’s perfectly normal. After waiting for 15 minutes with open air, you can clean the excess liquid and the smell will fade away.

Category: X2O Water Repellent for Electronic Devices
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If the X2O spray has waterproof function, can I spray it on my clothes or bags?

X2O spray is ONLY for electronic devices, cannot be used on clothes or bags. X2O is totally different from those waterproof sprays for clothes and shoes, it is of different technology. For fabrics and bags, there are other waterproof spray in the market and online stores. For electronic devices, X2O spray is perfectly functional.

Category: X2O Water Repellent for Electronic Devices
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When I spray X2O, if some of the liquid are sprayed on my table or sunglasses, how can I remove it?

X2O spray is highly reversible which can be easily cleaned by household detergents. It will not damage the table or glasses. You just need to clean the excess liquid using household detergents.

Category: X2O Water Repellent for Electronic Devices
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I always use my drones to take photos in mountains and near rivers. How can X2O protect my drone? Will the layer melt under the sun?

X2O can be applied to your drone with IPX4 water protection. The liquid coating your drone acts like a water repellent layer and slips the water away. If the waterfall splashes some water on your drone, it will be perfectly fine with X2O. Also, it won’t be affected by the sun or cold weathers, since it is perfectly functional from -50°C to 140°C. You can fly your drone is rainy days and hot days.

Category: X2O Water Repellent for Electronic Devices

XMAG Magnetic Charging Cable

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Is the magnet strong enough to pull anything out your phone?

No it's not.

Category: XMAG Magnetic Charging Cable
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Does this product come with both the iOS and android charger connection?

  • XMAG-MUC is for Android
  • XMAG-LC is for iOS
Category: XMAG Magnetic Charging Cable
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How long is the cord?

The Xmag is a little over 3 feet or 1 meter long.

Category: XMAG Magnetic Charging Cable
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How much width does the cable need to connect?

The width of the charging tip is 9 mm or a little under 3/8''. Therefore, your case should have an opening a little wider than the mentioned measurements.

Category: XMAG Magnetic Charging Cable
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Can you use the adapter with waterproof phones in the water or does it need to be removed?

It is proof dust and water splashing, but it cannot be used in water.

Category: XMAG Magnetic Charging Cable
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Is this compatible with a iPhone 5s?

Yes.

Category: XMAG Magnetic Charging Cable
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Will this work with type c charging for zte zmax pro?

No it won't work because it's a micro USB charger.

Category: XMAG Magnetic Charging Cable
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When will longer cables be available?

We are currently working on the longer cords but don't really have a release date.

Category: XMAG Magnetic Charging Cable
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When will usb type c connector be available?

We are aware of the growing popularity of Type C connectors, and will consider this in 2018. 

Category: XMAG Magnetic Charging Cable
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Does it have fast charge?

In order to have fast charge, you need a fast charging adapter.  Our XMAG is compatible with fast charging adapters.

Category: XMAG Magnetic Charging Cable
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Is it specifically compatible with the Samsung s7?

It fits any micro USB device.

Category: XMAG Magnetic Charging Cable
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Does this charger fit the new Galaxy S8 + ?

No it does not, this cable comes with a micro USB and a Lightning plug, where as the s8 has a USB C port 

Category: XMAG Magnetic Charging Cable
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Does it support Qualcomm quick charge 3 and data sync?

Yes for XMAG-MUC Micro USB cables

Category: XMAG Magnetic Charging Cable
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How can I get extra tips for this chord?

You can get them from our store.  Both Micro-USB and Lightning Tips are available.

  • Micro-USB:

https://www.lexuma.com/collections/all-products/products/xmag-muc-tip

  • Or Lightning

https://www.lexuma.com/collections/all-products/products/xmag-lc-tip

Category: XMAG Magnetic Charging Cable
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Does it allow quick charge 3.0?

QC3.0 is a charging protocol, it depends on the charging adapter, not the cable. The cable supports max 2.1A charging current and 12V charging voltage. In another words, the cable support QC3.0.

Category: XMAG Magnetic Charging Cable
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Will this work with an HTC 8?

Yes, it will.

Category: XMAG Magnetic Charging Cable

XSIM Dual SIM Card Adapter

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How do I disconnect my phone with XSIM?

In SIMPlus, go to “More” tab, and select “Connection”, and select XSIM entry and disconnect.

Category: XSIM Dual SIM Card Adapter
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How do I connect my mobile with XSIM?

  • Insert secondary SIM card into XSIM’s Nano SIM Slot 
  • Press and hold On/Off Switch button for 5 seconds.  Green LED will be lighten up, and starts blinking.
  • On your Apple device, enable Bluetooth, and start “SIMPlus” app.
  • In SIMPlus, go to “More” tab, and select “Connection”, and click to start scanning.

  • Once SIMPlus locates your XSIM, it should be listed on screen. Select and connect to it.


    Once the connection is established, Green LED will be turned off.

    On app screen, you will then see the operator logo and signal strength showing on the top left corner and XSIM battery level on the top right corner.


Category: XSIM Dual SIM Card Adapter
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How does XSIM actually work?

XSIM acts like your secondary phone where you put your second SIM.  

  • Once you install SIMPlus app and enable Bluetooth in your original phone, you can start making / receiving calls via this second SIM number.  
  • You can use both SIM cards via your original phone.  
  • This will save you from transferring phone books and resources in your original phone to your secondary phone.
  • You can use two SIM card numbers in one single phone.

 

Category: XSIM Dual SIM Card Adapter
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How long is the standby time of XSIM?

XSIM by far supports the longest standby time:  360 hours

Category: XSIM Dual SIM Card Adapter
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How do I install SIMPlus apps?

  • Go to Apps Store

  • Download and install “SIMPlus” app from Apps Store
Category: XSIM Dual SIM Card Adapter
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How long does it take to charge up XSIM fully?

2 hours

Category: XSIM Dual SIM Card Adapter
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How come I cannot make any call / receive any call?

Please check the following:

  • Bluetooth is enabled in your Apple device
  • Bluetooth connection is established between Apple device and XSIM.
  • Secondary SIM is activated in 2G network which belongs to one of the following frequency:

GSM850 / EGSM900 / DCS1800 / PCS1900

Category: XSIM Dual SIM Card Adapter
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How to enable anti-theft feature?

Ensure the "Device lost alarm" feature is set to ON under More >Settings.


Category: XSIM Dual SIM Card Adapter
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How do I call via XSIM?

In SIMPlus, use “Keypad” tab to place or receive voice calls of your secondary SIM.


You can also check call history in "Recents" tab


Category: XSIM Dual SIM Card Adapter
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How do I enable cloud feature?

You can enable it by using your facebook / QQ account log in.

Category: XSIM Dual SIM Card Adapter
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How do I charge up XSIM?

  • Use Micro-USB charging cable and plug into Micro-USB Charging port on XSIM.
  • Connect charging cable with a micro-USB power source.
  • Red LED will light up.
  • Charging time will take approximately 2 hours
  • Once it is fully charged, LED will turn to green.
Category: XSIM Dual SIM Card Adapter
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How do I know XSIM is charged up fully?

LED will turn to solid green.

Category: XSIM Dual SIM Card Adapter
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What does each LED color represent?

LED Power Indicator

Solid Green

Starting up / Shutting down

Blinking Green & Red

Waiting to pair with an Apple device

Blinking Green (every 0.5s)

Unable to register with operator / 
Bluetooth connection is lost

Blinking Green (every 1 min)

Registered with operator

No Light

Connected / Shut down

Category: XSIM Dual SIM Card Adapter
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How to use Cloud feature?

  • After enabled, XSIM supports location reporting.
  • Support logging in by Facebook or QQ accounts.
  • Apple device must have data connection as well (via GPRS / 3G / 4G / WIFI)
  • In case the Bluetooth connection is lost, every missed incoming calls and messages will be reported to cloud by XSIM.
  • “SIMPlus” will store missed calls or messages history with XSIM location.

  • Whenever XSIM is low in battery, a notification will also be pushed to cloud as well.

Category: XSIM Dual SIM Card Adapter
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What's the capacity of XSIM?

3.7V 400mAh Li-Polymer

Category: XSIM Dual SIM Card Adapter
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How long is the talk time of XSIM?

4 hours

Category: XSIM Dual SIM Card Adapter
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What's the maximum bluetooth distance supported by XSIM?

10 meters

Category: XSIM Dual SIM Card Adapter
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What frequency does XSIM support? Does it support 2G/ 3G / 4G?

Frequency MHz: GSM850 / EGSM900 / DCS1800 / PCS1900  which falls into 2G network

3G / 4G are currently not supported by this version of XSIM.

Category: XSIM Dual SIM Card Adapter
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How / Where do I insert my secondary SIM?

  1. Insert a pin into the hole beside nano SIM tray, SIM tray will pop out.
  2. Place nano SIM card onto the tray, and insert the tray back into the slot.
Category: XSIM Dual SIM Card Adapter

XStrip

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What are the voltage and current of the outlets?

The voltage is 250V and the current is 13A.

Category: XStrip
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What is so special about XStrip?

XStrip is designed with Surge Protection and Smart Load Detection. Surge protection means it can absorb extra energy and protect your electrical devices from voltage spikes. For Smart Load detection, XStrip can automatically detect current and voltage requirement of different devices and optimize the charging process. Not only this unique design can protect your devices from overcurrent and overload, but also make your charging experience more efficient.

Category: XStrip
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Why there are LED lights?

Each sockets including the USB ports has a independent switch with blue LED light. It is designed since we want our products to be user-friendly. You will get notice when the sockets are on or off and easily locate your power strip at night.

Category: XStrip
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There are so many outlets on the power strip, but can we use them at the same time?

Yes, you can. Both the AC outlets and USB ports can be used at the same time, which means that you can charge multiple devices at the same time. XStrip has smart load detection so that it will adjust the voltage and current for charging. The charging speed is stable and safe to use.

Category: XStrip
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What is the size of XStrip?

For 6-Gangs, the size of power strip is 434 x 70 x 25mm. For 4-Gangs, the size is 328 x 70 x 25mm. The length of the cable is about 2m. XStrip can be easily fit in small office or flat.

Category: XStrip
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Is it safe to use?

Yes, XStrip is certified by Intertek (BS1363, EN61000-3-3, BS5733, EN6100-3-2, EN60950-1, EN55024, MS589-2, EN55022, SS145-2), RoHS, CE, FCC and is safely designed for home and office use. There won’t be overcurrent, overcharge or overheat.

Category: XStrip
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Does XStrip consist any USB ports?

Yes, both 4-Gangs and 6-Gangs consist of 4 USB smart charging ports. These ports have smart load detection so that no overcharge or overheat will happen. Both XStrip and your device will be protected.

Category: XStrip
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How many gangs are there in a power strip?

There are two models: 6-Gangs and 4-Gangs, both equipped with individual on/off switch and LED light.

Category: XStrip

XTag

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Does it has any quality or safety certification?

XTag has got RoHS, CE, FCC, Reach, MFi Apple certification. It is of high quality and totally safe to use.

Category: XTag
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Is XTag waterproofed? What if I drop it into the sink?

XTag is not waterproofed. However, we have X2O waterproof spray which can make any electronic devices waterproofed. It can be used on XTag and any charging cables or chargers.

Check out more: X2O waterproof spray.

Category: XTag
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Anything special about the warranty of this product?

We always work hard to solve any problem you might have with one of our products. We offer a one-year warranty on all products (except Scratch Map Series) at GadgetiCloud whose invoice has a order number mentioned as that is used to claim warranty with us.

GadgetiCloud warrants that the product to be free from defects in material and workmanship under normal use for 1 year, starting on the date of the original invoice.

The original serial number label affixed on the package and the original invoice must be presented at the time you require warranty service; Otherwise, such warranty could be voided.

Category: XTag
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Can I charge my iPhone or iPad with XTag?

No. XTag is especially designed for Apple Watch and cannot be used to charge other Apple devices.  However, we provide XMag magnetic lightning cable for apple devices. You can click this link for more information about XMag: https://bit.ly/2xuSS90

Category: XTag
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Will the magnetic function affect my Apple Watch?

No, it won’t. The magnetic platform is only for firm attachment of your watch and XTag.

Category: XTag
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How do I charge XTag?

You can charge it with a USB cable and attached it to any power strips. It takes about 2 hours to fully charge XTag.

Category: XTag
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I already put my Apple watch on XTag, why it is still not charging?

You need to press the button on the right hand side of XTag so that it can start charging.

Category: XTag
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What is MFi certification?

Apple Inc.'s MFi Program ("Made for iPhone/iPod/iPad/Apple Watch") is a licensing program for developers of hardware and software peripherals that work with Apple's iPod, iPad, Apple Watch and iPhone. The name is a shortened version of the original long-form Made for iPod. Companies joining the MFi program and passing certification tests are able to display certain MFi-related logos on their product packaging, like the "Made for iPod" badge.

Category: XTag
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Why is XTag different from other watch chargers?

XTag is fashionable, portable and of high technology. It consists of a magnetize charging platform which automatically starts charging once you stick your Apple Watch on it. It is wireless and so small that you can carry it in your bag or pockets. You don’t need to bring any cables for charging. With XTag, you can charge your Apple Watch anytime anywhere.

Also, it has got MFi certification which proved that it is certificated by Apple. Quality and safety is definitely assured. You can charge your watch without any worries.

Category: XTag
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How heavy is XTag?

It is very light and only weights 51g.

Category: XTag
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How many times can it charge my Apple Watch?

XTag has 700mAh Li-Polymer battery and can fully charge your Apple Watch for up to 2 times.

Category: XTag
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How large is XTag?

It is 53.06mm x 39.90mm x 18.20mm and only half size of a credit card.

Category: XTag
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What Apple Watch series does it support?

XTag supports Series 1, 2 and 3, Nike+ Series 2 and 3, LTE (GPS plus Cellular).

Category: XTag

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