FAQ

XMAG Magnetic Charging Cable

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Is the magnet strong enough to pull anything out your phone?

No it's not.

Category: XMAG Magnetic Charging Cable
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Does this product come with both the iOS and android charger connection?

  • XMAG-MUC is for Android
  • XMAG-LC is for iOS
Category: XMAG Magnetic Charging Cable
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How long is the cord?

The Xmag is a little over 3 feet or 1 meter long.

Category: XMAG Magnetic Charging Cable
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How much width does the cable need to connect?

The width of the charging tip is 9 mm or a little under 3/8''. Therefore, your case should have an opening a little wider than the mentioned measurements.

Category: XMAG Magnetic Charging Cable
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Can you use the adapter with waterproof phones in the water or does it need to be removed?

It is proof dust and water splashing, but it cannot be used in water.

Category: XMAG Magnetic Charging Cable
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Is this compatible with a iPhone 5s?

Yes.

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Will this work with type c charging for zte zmax pro?

No it won't work because it's a micro USB charger.

Category: XMAG Magnetic Charging Cable
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When will longer cables be available?

We are currently working on the longer cords but don't really have a release date.

Category: XMAG Magnetic Charging Cable
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When will usb type c connector be available?

We are aware of the growing popularity of Type C connectors, and will consider this in 2018. 

Category: XMAG Magnetic Charging Cable
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Does it have fast charge?

In order to have fast charge, you need a fast charging adapter.  Our XMAG is compatible with fast charging adapters.

Category: XMAG Magnetic Charging Cable
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Is it specifically compatible with the Samsung s7?

It fits any micro USB device.

Category: XMAG Magnetic Charging Cable
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Does this charger fit the new Galaxy S8 + ?

No it does not, this cable comes with a micro USB and a Lightning plug, where as the s8 has a USB C port 

Category: XMAG Magnetic Charging Cable
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Does it support Qualcomm quick charge 3 and data sync?

Yes for XMAG-MUC Micro USB cables

Category: XMAG Magnetic Charging Cable
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How can I get extra tips for this chord?

You can get them from our store.  Both Micro-USB and Lightning Tips are available.

  • Micro-USB:

https://www.lexuma.com/collections/all-products/products/xmag-muc-tip

  • Or Lightning

https://www.lexuma.com/collections/all-products/products/xmag-lc-tip

Category: XMAG Magnetic Charging Cable
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Does it allow quick charge 3.0?

QC3.0 is a charging protocol, it depends on the charging adapter, not the cable. The cable supports max 2.1A charging current and 12V charging voltage. In another words, the cable support QC3.0.

Category: XMAG Magnetic Charging Cable
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Will this work with an HTC 8?

Yes, it will.

Category: XMAG Magnetic Charging Cable

XSIM Dual SIM Card Adapter

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How do I disconnect my phone with XSIM?

In SIMPlus, go to “More” tab, and select “Connection”, and select XSIM entry and disconnect.

Category: XSIM Dual SIM Card Adapter
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How do I connect my mobile with XSIM?

  • Insert secondary SIM card into XSIM’s Nano SIM Slot 
  • Press and hold On/Off Switch button for 5 seconds.  Green LED will be lighten up, and starts blinking.
  • On your Apple device, enable Bluetooth, and start “SIMPlus” app.
  • In SIMPlus, go to “More” tab, and select “Connection”, and click to start scanning.

  • Once SIMPlus locates your XSIM, it should be listed on screen. Select and connect to it.


    Once the connection is established, Green LED will be turned off.

    On app screen, you will then see the operator logo and signal strength showing on the top left corner and XSIM battery level on the top right corner.


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How does XSIM actually work?

XSIM acts like your secondary phone where you put your second SIM.  

  • Once you install SIMPlus app and enable Bluetooth in your original phone, you can start making / receiving calls via this second SIM number.  
  • You can use both SIM cards via your original phone.  
  • This will save you from transferring phone books and resources in your original phone to your secondary phone.
  • You can use two SIM card numbers in one single phone.

 

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How long is the standby time of XSIM?

XSIM by far supports the longest standby time:  360 hours

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How do I install SIMPlus apps?

  • Go to Apps Store

  • Download and install “SIMPlus” app from Apps Store
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How long does it take to charge up XSIM fully?

2 hours

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How come I cannot make any call / receive any call?

Please check the following:

  • Bluetooth is enabled in your Apple device
  • Bluetooth connection is established between Apple device and XSIM.
  • Secondary SIM is activated in 2G network which belongs to one of the following frequency:

GSM850 / EGSM900 / DCS1800 / PCS1900

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How to enable anti-theft feature?

Ensure the "Device lost alarm" feature is set to ON under More >Settings.


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How do I call via XSIM?

In SIMPlus, use “Keypad” tab to place or receive voice calls of your secondary SIM.


You can also check call history in "Recents" tab


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How do I enable cloud feature?

You can enable it by using your facebook / QQ account log in.

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How do I charge up XSIM?

  • Use Micro-USB charging cable and plug into Micro-USB Charging port on XSIM.
  • Connect charging cable with a micro-USB power source.
  • Red LED will light up.
  • Charging time will take approximately 2 hours
  • Once it is fully charged, LED will turn to green.
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How do I know XSIM is charged up fully?

LED will turn to solid green.

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What does each LED color represent?

LED Power Indicator

Solid Green

Starting up / Shutting down

Blinking Green & Red

Waiting to pair with an Apple device

Blinking Green (every 0.5s)

Unable to register with operator / 
Bluetooth connection is lost

Blinking Green (every 1 min)

Registered with operator

No Light

Connected / Shut down

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How to use Cloud feature?