FAQ- XGERM Series Multi-functional Phone UV Sanitizer

XGerm Series Multi-functional Phone UV Sanitizer

 

► What is the capacity of the UV sanitizer?

XGerm: 180 x 100 x 32mm

XGerm Pro:  170 x 90 x 17 mm

XGerm Lite: 180 x 100 x 32mm

XGerm Ultra:183 x 104 x 15mm

For more information about product information, please visit the product page.

 

►  What is the main differences between these 4 models?

XGerm- wireless charging output (7.5W for iOS and Andriod), aromatherapy function, high inner cage, ultraviolet lamps on both sides, disinfection time about 10 minutes

XGerm Pro-Lightweight design, upper and lower ultraviolet lamps, high output power, disinfection time about 6 minutes

XGerm Lite-with aromatherapy function, high inner cage, ultraviolet lamps on both sides, disinfection time is about 10 minutes

XGerm Ultra: Maximum output power (10W), wireless charging output (iOS is 7.5W; Andriod is 10W)

For more information about product information, please visit the product page.

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► When UV rays are only available on certain sides, how does the UV rays reach all sides of the item?

Light is emitted from both sides at the same time, but the light will be reflected in the internal space, so it will have a disinfection effect in all directions.
For more information about product information, please visit the product page.

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►How long is the life of UV Sanitizer?

XGerm ;XGerm Lite; XGerm Ultra: 10,000 hours
XGerm Pro: 20,000 hours

For more information about product information, please visit the product page.

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► What kind of UV light is applying?

UVC Wavelength: 253.7nm
UV power: XGerm Pro: 2W x 2
                   XGerm & XGerm Lite & XGerm Ultra: 1W x 2

For more information about product information, please visit the product page.

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► Colour available for each model 

XGerm：White, Black
XGerm Pro：White
XGerm Lite：White
XGerm Ultra：White

For more information about product information, please visit the product page.

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► Can it be used for mask disinfection?

In principle, this is possible.
However, the general design of surgical masks is for one-time use. Unless there is no other choice, it is safer to change it regularly, but we are not a medical reply, just for reference.

For more information about product information, please visit the product page.

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► Is there a warranty for UV disinfectants?

Provide a one-year warranty.
For more information about product information, please visit the product page.

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►Will UVC rays cause cancer?

Because the output power is very small, the sanitation time is short during this process, and the lid is closed, which will not actually cause problems to human skin. Our products have also passed the required safety testing standards.
For more information about product information, please visit the product page.

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► Can the phone be disinfected together with the phone case?

Yes, but if you want to disinfect it more thoroughly, you can take it apart and disinfect it twice.
For more information about product information, please visit the product page.

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► Is it possible to use it outdoor?

Yes, it is possible. Just connect the micro USB cable when needed.
For more information about product information, please visit the product page.

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► Can I turn on aromatherapy function while I sanitize my phone?

For XGerm, you cannot.
For XGerm Ultra, you can.