Shipping Policy

Shipping Policy

When you place an order on Lexuma.com, in-stock items leave our shipping facility within 3 business days from your order being placed, Monday through Friday excluding public holidays. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. If you have any questions about specific shipping needs, please email us at info@lexuma.com.


For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

 

WHAT SHIPPING METHODS ARE AVAILABLE?
Currently we offer worldwide shipping with different shipping carriers depending on different countries. Orders placed with a free shipping promotion will be shipped via a shipping carrier of Lexuma’s choice. Free shipping promotions are subject to limitations in certain locations.


WHAT LOCATIONS DO YOU SHIP?
Generally, we offer worldwide deliver for all the products on Lexuma.com. However, delivery services are subject to limitations in certain products, for example, X2O Water Repellent Spray can only be shipped to Hong Kong and the United State.


WHAT IS LEXUMA'S RETURN POLICY?
Please visit our Return Policpage for more details.


UNDELIVERABLE PACKAGES
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for reshipment. Lexuma would reserve the rights for charging any additional cost or expenses incurred from such arrangement.

If you are unable to collect your products within 90 days after shipping completed email is received; or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we will cancel Your Order and charge you any additional expenses and losses caused by insufficient and inaccurate information provided or your failure to receive the Products. Lexuma would reserve the rights for claiming any pending payments or corresponding expenses incurred due to such cancellation.


DAMAGED ITEMS IN TRANSPORT
If there is any damage to the packaging on delivery, contact us immediately at info@lexuma.com via email.


OTHER QUESTIONS OR ENQUIRIES

All charges, terms and conditions are subject to change without notice. If you have any questions about the delivery and shipment or your order, please contact us at info@lexuma.com or call us at +852 39562253.

Lexuma Limited reserves all rights and final decision in case of dispute.