Frequently Asked Questions

XSIM - Dual SIM Card Adatper

Initial Setup

How do I install SIMPlus apps?

How / Where do I insert my secondary SIM?

What frequency does XSIM dual sim adapter support? Does it support 2G/ 3G / 4G?

How long is the standby time of XSIM dual sim adapter?

How does XSIM dual sim adapter actually work?

Connection / Disconnection

How do I connect my mobile with XSIM dual sim adapter?

How do I disconnect my phone with XSIM dual sim adapter?

I cannot make any call / receive any call with XSim dual sim adapter.

Phone Calls / SMS

How do I call via XSIM dual sim adapter?

How do I receive SMS via XSIM dual sim adapter?

Cloud

How do I enable cloud feature in SIMPLUS app?

How to use Cloud feature in XSIM dual sim adapter?

LED Power Indicator

What does each LED color represent?

Charging

How do I charge up XSIM dual sim adapter?

Anti-theft

How to enable anti-theft feature in XSIM dual sim adapter?

XMAG - Magnetic Charging USB Cable

Physically

When will longer cables be available?

How long is the cord?

When will usb type c connector be available?

Can you use the adapter with waterproof phones in the water or does it need to be removed?

Fast Charging

Does XMAG magnetic charging cable have fast charge?

Does XMAG magnetic charging cable allow quick charge 3.0?

Purchase missing parts / replacement

Compatibility