FAQ - XSCREEN 15.6" Touch Portable Monitor Type-C HDMI 1080P USB Powered

XSCREEN 15.6" Touch Portable Monitor Type-C HDMI 1080P USB Powered

 

►Before I use the monitor, do I need to charge up it?

There are two versions in XScreen,

For the one with built-in battery, you need.

For the one without a built-in battery, you don't need. 

For more information, please visit HERE.

 

►What is the recharging time of XScreen with built-in battery?

In around 3 to 4 hours, it can be fully recharged.

For more information, please visit HERE.

 

►How can I remove the red words on the left-bottom corner of the screen?

There is a temporary screen protector on the screen. The red letters are only printed on the protective film. It is recommended that you remove it before use. There is a free protective film on the screen. You can attach a film to protect the screen.

For more information, please visit HERE.

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The operation time of XScreen with built-in battery?

It can work for about 4 to 5 hours.

For more information, please visit HERE.

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►What is the weight differences between the version of with or without built-in battery?

There are slight differences.

The one with built-in battery is 1.1 kg.

The one without built-in battery is 1 kg.

For more information, please visit HERE.

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► How to turn on the monitor?

For the version without a built-in battery, the monitor will automatically turn on after plugging the USB Type-C cable into the power port.

For the version with a built-in battery, you only need to press the "Menu" button for about 3 seconds, and the display will turn on.

For more information, please visit HERE.

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► Where can I get the power supply for XScreen?

For the version without a built-in battery, you can simply get power from the device connected to XScreen. In addition, you can get power from a mobile power bank.

For more information, please visit HERE.

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 Can I activate the touch screen function with my MacBook?

When the device is connected to all Apple products, XScreen does not support touch screen functions. Therefore, if you want to use the touch screen function with XScreen, you need to connect a device with Type-C display output.

For more information, please visit HERE.

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► Can I power up the monitor by HDMI cable?

No, you can't. You need an extra USB Type-C cable for power supply. 

For more information, please visit HERE.

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► I have connected XScreen with my device through a Type-C connection cable, why there still showing 'No Signal'?

You should make sure that the Type-C connection port of the laptop supports video output. Some C-type connection ports only support data transmission or power supply. In this case, you should use an HDMI cable for video output.

You can check whether your devices support Type-C video output from HERE.

 

► Why the monitor cannot show anything or 'No Signal' when I connected it to my device?

It is recommended that you follow the steps below to solve the problem:

1. You need to make sure that your device supports our portable monitor

2. If you use the built-in battery version, make sure it does not drain the battery.

3. For the version without built-in battery, you need to make sure that the power supply is connected correctly. You should use a Type C cable or Micro-USB cable to connect to the power source.

4. Check whether it is connected to the correct connection port. There are 2 Type-C connection ports for different purposes.

-If the HDMI cable is used to transmit the display signal, the Type-C connection port near the Micro-USB port should be used for power supply.

-If the Type-C cable is used for power supply and display signal at the same time, it should be used near the HDMI connection port.

5. Make sure that each cable is connected correctly. It is recommended to use the cable provided in the package.

6. If the Apple product you are using (such as iPhone, MacBook Air) does not have a Type-C connection port, you should make sure to have an HDMI converter for displaying the signal. For the iPhone series with Type-C connection port, you still need an HDMI converter to display the signal.

 

Devices that supported by XScreen: 

- PS4, XBox One, Switch and other gaming consoles

- Smartphones, Windows PC, laptops: Huawei, Oppo, Samsung, Apple MacBook, ChromeBook, etc.

- Huawei Mate10, P20, Mate20 X, Oppo R17 Pro, Samsung S8, S8+, S9, S9+, S10e, S10, S10+, Note 8, Note 9

- Laptops: MacBook 12", MacBook Pro, MacBook Air, Xiaomi Air 12.5/13.3", PRo 15.6" etc.

For more information, please visit HERE.

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► Can I use XScreen on the airplane?

Yes, you can. You can bring along XScreen when you are travelling.

For more information, please visit HERE.

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► What means 'Full HD'?

The so-called Full HD panel is 1920 horizontal pixels and 1080 vertical pixels, with a golden ratio of 16:9. Full HD provides more delicate and richer image details. Save the viewing distance and enjoy the exquisite big picture in a small space.

For more information, please visit HERE.

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► Do I need to get the HDMI cable and USB Type-C cable by myself?

No, you don't. As long as you purchase XScreen, XScreen will come with 1 mini HDMI cable, 1 type C to type C cable, and 1 USB to type C cable.


For more information, please visit HERE.

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► Do I need to get an extra set of speakers for XScreen when I am playing games with it?

No, you don't. There is built-in speakers in XScreen.

For more information, please visit HERE.

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► When I touch the screen, there is no respond. How can I make the touch screen function work?

* XScreen cannot support touch screen function with ALL Apple Products.

There are two ways to activate the touch screen function of XScreen:


1. The touch screen function can be activated via a Type C connection (not a power port). If you connect the device to a data signal with an HDMI cable, you cannot use the touch screen function.

In addition, you need to check whether the USB Type-C port of your device supports data output. If the Type-C connection port does not support data output, you still need to use the HDMI cable to transmit the data signal.

2. If your laptop does not have a Type-C data output port, you can still activate the touch screen function of XScreen. First, you need to check whether your computer is using the Window 10 operating system. If so, you can connect your laptop to XScreen via a USB to Type-C cable. Please note that this USB to Type C cable is only used for data signals. You still need to connect XScreen to the power supply via a Type-C cable.

 

 

For more information, please visit HERE.

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► I have connected my phone with a Type-C cable, but the screen cannot detect the signal.

Make sure to connect the correct Type-C connection port. There are 2 Type-C connection ports. The upper one is used for all functions (power, video display, touch screen functions, etc.), the lower one is only for power.


*ALL iPhone need to get an HDMI converter for display signal even there is an Type-C connection port on your iPhone. 

 

For more information, please visit HERE.

 

► How can I adjust the volume of the screen?

1. Press the "+" button and you will see the volume bar at the bottom of the screen.

2. Use the "+" or "-" button to adjust the volume.

3. After completion, long press the "-" button to exit.

Note: The volume cannot be adjusted when muted. You can also check whether the sound is muted from the audio settings. There should be a "mute" section in the audio settings. Enter the "Mute" setting, if you see the "On" side is displayed in white, it means that the screen sound is muted. Just select the "off" side to adjust the volume.

 

For more information, please visit HERE.

 

 

 

► Can I adjust the volume by my own device?

 Yes, you can.

For more information, please visit HERE.

 

 

► How can I adjust the brightness of the screen?

1. Press the ‘M' button twice to enter the display settings.

2. Press the "+" button to select the brightness section, and then press "M" to enter the brightness section.

3. Use "+" or "-" to adjust the brightness

4. After finishing the adjustment, long-press '-' to exit the menu.

For more information, please visit HERE.

  

► Can I change the adjust the screen orientation? 

XScreen can only rotate 180 degrees. If you want the screen to be displayed in landscape or portrait orientation, you need to go to the settings of your computer or mobile phone to control the display direction.

Besides, you can refer to our product review on XScreen for more details. <Click Here>

For more information, please visit HERE.

 

 

► Can I select the menu settings by touch screen?

Menu settings can only be selected through the three buttons in the upper left corner of XScreen.

"M" button: enter the menu and confirm the selection

"+" button: browse menu

"-" button: browse the menu, long press to return or exit the menu

For more information, please visit HERE.

  

► Why the LED indicator turns red? 

The LED indicator turns red because there is only XScreen power supply but no data signal.

When the data signal and power supply are connected at the same time, the LED indicator will turn blue.

For more information, please visit HERE.

 

► I am getting static on my XScreen, how can I solve it?

First, please check the connection between the device and XScreen. Make sure that the correct cable is used for the connection and the connection is correct.

If there is no problem with the connection, you need to check the power supply of XScreen. When the power supply is unstable, static electricity will appear on the screen. This can easily happen when you use a Type C cable for power and data signals. Some devices (such as mobile phones and tablets) cannot generate stable power for XScreen. Therefore, you need to provide additional power for it.

For more information, please visit HERE.

 

 

► Can I remove the cover of XScreen?

Yes, you can. Simply remove the screws behind the cover to remove the leather cover from XScreen.

 

 

For more information, please visit HERE.

 

 

► Can screen mirroring be done on XScreen?

Yes, you can. Just use Type-C and HDMI universal cables, and you can mirror your device screen to XScreen. There is a video to let you know how to connect your device to XScreen. Please see the detailed steps here.

 

 

 

If your device does not have Type-C and HDMI universal ports, you can use an adapter to convert the plug to an HDMI plug.

(It is not recommended to convert the adapter to a C-type plug, because some C-type adapters only work when charging, but not in data output)

This is used to repeat the screen. If you want to expand the display, you can refer to the next FAQ.

 

For more information, please visit HERE.

  

► Can dual monitors be done on XScreen and my notebook?

Yes, when connected to a laptop, XScreen includes an extended desktop mode (screen 1 and 2). If you want to apply the dual monitor function, you can set up dual monitors on your notebook.

If you are a Windows user, you can right-click on the desktop and go to display settings to set up the dual monitor function.

If you are a Macbook user, you can go to "System Preferences" in the Apple menu and press Displays. After that, click on the Arrange tab. Remember, if you don’t want to demonstrate a duplicate screen, don’t click "Mirror Display".

For more information, please visit HERE.

 

► How can I know whether my device is compatible with XScreen?

You can check it Here, to see whether your device supports video output over Type-C cable. 

If your device is not listed in this list, please feel free to contact us or bring the device to our office for testing.

For more information, please visit HERE.

  

► Can iPhone or iPad be compatible with XScreen?

Since iPhone, iPad (other Apple devices) do not support HDMI and Type-C. If you use a lightning adapter to convert the plug to an HDMI plug, the Apple device can connect to XScreen. Most Macbooks support Type-C plugs, so Macbooks can be directly connected to XScreen.

However, since most Apple devices do not support touch screen data output, XScreen can only use the screen display function, and XScreen cannot start the touch screen function.

If you want to know whether touch screen function can be used when connecting with your device, please check Here or contact us.

For more information, please visit HERE.

  

► Can I use XScreen and charging XScreen simultaneously (Built-in battery version)?

Yes, when you connect your device to XScreen, you can use the Type-C power charging port to charge XScreen.

For more information, please visit HERE.

 

► Can the touch screen function be initiated on XScreen when connecting with Windows 10? 

Yes, it depends on the settings of your computer (HDMI or Type-C)

The touch screen function can be activated on XScreen by using HDMI and USB-A to C cable.

If your computer uses a Type-C cable, you can directly use the Type-C cable to activate the touch screen function.

 

For more information, please visit HERE.

  

► Can I charge my phone when I am connecting my mobile with XScreen?

Yes, if you use the built-in battery version. When the phone is connected to XScreen via a Type-C cable, the data output and charging functions will be activated at the same time. XScreen will help your phone to charge. The situation is like connecting a mobile phone to a computer.

However, if you are not using the built-in battery version, your phone will not be charged.

For more information, please visit HERE.

 

 

► Can I change the page orientation demonstrating on XScreen?

Yes, you can. The page orientation demonstration on XScreen depends on the orientation setting of your phone.

For more information, please visit HERE.

 

► According to the website description, which versions can be supported by XScreen if only some versions of Switch can be supported?

If you use HDMI (with Switch Dock), all Switch versions are fully supported. If you need to use Type-C, it depends on your Switch year, because the new version of the Switch no longer provides video output through the Type-C port.

If necessary, you can bring your Switch to our office for testing first.

For more information, please visit HERE.

 

 

► How to use XScreen (without a built-in battery version)?

Connect the power supply to XScreen through the Type-C power port, and then use the appropriate cable and port to connect the device to XScreen. The XScreen monitor will display the corresponding screen of the device.

For more information, please visit HERE.

 

 

► Can I use a wireless keyboard and mouse when I am using XScreen?

Yes, there is a micro USB OTG port on XScreen, and you can connect the keyboard and mouse cable or wireless keyboard and mouse USB to XScreen through this port. You can use it without any driver. The wireless keyboard and mouse combination can also be connected in the same way.

For more information, please visit HERE.

 

 

► Can the battery of the built-in battery version of XScreen be replaced?

It cannot be replaced, but it can directly power XScreen by connecting to a power source and bypassing the battery.

The battery has 500 charging cycles, after which the battery performance will decrease, but it will not stop running immediately.

For more information, please visit HERE.

 

 

► What are the refresh rate and latency/response time of XScreen?

The refresh rate of XScreen: 60 Hertz.

The latency/response time of XScreen: 30ms.

For more information, please visit HERE.

 

 

► What is the resolution of XScreen?

The specification of XScreen: Full HD 1920x1080px.

For more information, please visit HERE.

 

 

► What is the weight of XScreen?

Xscreen (built-in battery version) with cover is: 1.1kg

Xscreen (without built-in battery version) with cover is: 1kg

Xscreen (built-in battery version) without cover is: 780g

Xscreen (without built-in battery version) without cover is: 680g 

For more information, please visit HERE.

 

 

► If XScreen does not function and displays a black screen, what can I do?

First, check if your device is properly connected to XScreen.

Second, check the battery capacity of XScreen.

If everything is normal, you can check the video output resolution and refresh rate of the device.

If the refresh rate of the device is not 60 Hz, and the resolution is not 1920x1080px, you can set appropriate data for the device to match XScreen.

If it is still not available, please feel free to contact us.

For more information, please visit HERE.

 

► How many time I need to use for recharge the XScreen with built-in battery?

It can be fully recharged in around 3 to 4 hours.

For more information, please visit HERE.

 

► The built-in battery capacity of XScreen?

It is 6000 mAh.

For more information, please visit HERE.

 

► How long can a fully recharged Xscreen works?

It can work for 4 to 5 hours.

For more information, please visit HERE.