Dead Pixel Warranty Policy
What is dead pixels?
Lexuma XScreen Series (XScreen, XScreen Plus, XScreen Air) is built-in with 1080P Full HD/ 4K LCD touch screen. LCD screen is made of a set number of pixels. Each pixel is made from 3 sub-pixels and each pixel has its own transistor. It makes the manufacturing of the glass substrate very complex.
Therefore, pixel defects usually occur at the manufacturing stage. It is also possible for the bad pixels to appear after the screen has been used for some time. Pixel defects cannot be fixed or repaired.
There are two types of pixel defects: Bright Sub-Pixel and Dark Sub-Pixel. For Bright Sub-Pixel, you will see a small white dot on a black pattern. For the Dark Sub-Pixel, you will see a small black dot on the white pattern.
Dead Pixel Warranty Policy of XScreen Series
Your XScreen can be returned within 7 days from delivery date if there are more than 7 dead sub-pixels.
Please contact us by email: firstname.lastname@example.org, we will advise you the return procedure. Defective products must be returned to specific return address which will be provided after our team has confirmed to return defective products.
Returns without prior confirmed from us will not be accepted.